Welcome to the ZenMarket Loyalty Program!

A reward system design exclusively for our most valued customers.

SIGN UP NOW

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ZenMarket Loyalty Program

How does it work?

Credit

Use your provided credits to shop from any Japanese sites, place bids on auctions, and even pay for our services! All without having to add funds to your ZenMarket account.

ZenPoints

ZenPoints (or cashback) are earned according to the value of goods you purchase and then ship internationally; according to your loyalty level. ZenPoints can then be used to pay for shipping.

How do I earn them?

Your membership level is automatically calculated on the 1st of each month, according to the total value of packages you've shipped in the previous 4 months.

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Membership levels

Loyalty program conditions and rewards

Your membership level is determined by the total price of all items shipped in the previous 4 months. Status is updated on the 1st day of each month, based on the total price of items shipped in the past 4 months.

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Level

 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Price of Items Shipped ¥15,000 ¥60,000 ¥150,000 ¥300,000 ¥600,000 ¥1,750,000
Credit ¥5,000 ¥20,000 ¥50,000 ¥100,000 ¥200,000 ¥500,000
Cashback in ZenPoints 0.4% 0.5% 0.6% 0.7% 1%
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Shopping credit

Never miss out on your purchase again!

You can use shopping credit to pay for your items and auctions, domestic shipping fees, and ZenMarket service fees without needing to add funds first. International shipping fees and insurance cannot be paid with credit. Your credit limit is based on your membership level for that month. When you use your shopping credit you will have 1 month to repay the used amount and to be able to ship your parcels.

Learn more about the Loyalty Program

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All about Zenpoints

  • ZenPoints are a store currency used to pay for international shipping costs.

  • You can only earn ZenPoints from level 2 onwards.

  • 1 point is equivalent to 1 yen.

  • They expire after three months of inactivity.

  • They are used automatically when you pay for international shipping.

  • The amount earned is a percentage of total goods value that you shipped.

Learn more about ZenPoints

How to join the ZenMarket Loyalty Program?

The ZenMarket Loyalty Program is open to everyone, free of charge, and has been designed to reward consistent use of the service. Here's how to become part of this program:

1

Go shopping

Browse your favorite Japanese online stores, purchase your items, and ship them to collect your rewards.

VIEW PRODUCTS

2

Collect Rewards

Earn ZenPoints and shopping credit. The more you buy, the more ZenPoints you earn, and the more your credit limit increases.

LEARN MORE

3

Spend your rewards!

Use your shopping credit to pay for items without needing to add funds to your account first, and use ZenPoints to pay for international shipping costs.

VIEW MY ACCOUNT

Tips to level up!

Shop more to unlock higher rewards

Here is a simple illustrated guide to help you understand more about our membership levels. The higher the value of your items, the higher the rewards. Below are some examples based on the estimated item value.
*Please note that it is the item value that counts towards upgrading membership levels, NOT the item type. The illustrated items are provided as examples only.

loyalty anime shop

If you love Anime

Start with shopping credit when you send a parcel containing items worth ¥15000 within the previous 4 months.

SHOP NOW
loyalty fashion shop

Or maybe Fashion

Elevate your credit limit and earn >0.7% cashback on all purchases when you send a parcel containing items worth ¥600,000 within the previous 4 months.

SHOP NOW
loyalty sports shop

How about Sports?

Get more credit limit and 0.5% cashback on all purchases when you send a parcel containing items worth ¥150,000 within the previous 4 months.

SHOP NOW
loyalty music shop

Or even Music

Double up your credit limit and earn 0.6% cashback on all purchases when you send a parcel containing items worth ¥300,000 within the previous 4 months.

SHOP NOW
loyalty lifestyle shop

You may be into Lifestyle

Elevate your credit limit and earn 0.7% cashback on all purchases when you send a parcel containing items worth ¥600,000 within the previous 4 months.

SHOP NOW
loyalty collector shop

Even best, a Collector

Achieve the max credit limit and earn a whopping 1% cashback on all purchases when you send a parcel containing items worth ¥1,750,000 within the previous 4 months.

SHOP NOW
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First time on ZenMarket?

How to shop in 5 easy steps

Shopping on Japanese sites is far easier than you think with ZenMarket! For a more detailed explanation, see our in-depth Japan shopping guide.

How to shop with ZenMarket

Have further questions regarding the buying process? Dive into our guide blog for more details, or contact our customer support. 

1

You add or bid for your item/s

Top up with your favorite payment methods

2

We purchase from the seller

We'll notify you when your items reach ZenMarket

3

Seller ships to ZenMarket

After items arrive at our warehouse, create a parcel

4

We ship to your address

We can combine multiple items into one box

5

Unbox your items!

Don't forget to let us know how we did!

What do our customers think about this program?

View all

Excellent Service

I have been using ZenMarket for months after using another site to buy goods from Japan and I can do nothing but sing their praises. The way they package the items to the speed they send out the items is brilliant and the staff have been brilliant too when I have needed to contact them.

Great packaging as always

You can feel the attention to detail because I spent a good 5 minutes to unwrap it. Rediscovering my childhood classics years later and ordering them is a great boon for me. Thanks to all zenmarket employees who processed, wrapped, shipped my order.

Really fast shipping, compact packaging

Really fast shipping to Australia and surprisingly not too expensive, took only 6 days for my package to get to me! Item (larger plush) was packed nice and compact in a polymer satchel in its original plastic wrapping with the tag. Really good experience overall, would reccomend giving them a shot for proxy shipping from Japan.

My favorite proxy service

My items were packaged really securely and there was no wasted space in my parcel. The parcel was dispatched quickly too. The Zenmarket staff are incredibly helpful and my items were bought really quickly! Zenmarket is my favorite proxy to use because the process of buying items is easy and the staff are always willing to help if there is any issues! :)

Excellent Service

I have been using ZenMarket for months after using another site to buy goods from Japan and I can do nothing but sing their praises. The way they package the items to the speed they send out the items is brilliant and the staff have been brilliant too when I have needed to contact them.

Great packaging as always

You can feel the attention to detail because I spent a good 5 minutes to unwrap it. Rediscovering my childhood classics years later and ordering them is a great boon for me. Thanks to all ZenMarket employees who processed, wrapped, shipped my order.

Really fast shipping, compact packaging

Really fast shipping to Australia and surprisingly not too expensive, took only 6 days for my package to get to me! Item (larger plush) was packed nice and compact in a polymer satchel in its original plastic wrapping with the tag. Really good experience overall, would reccomend giving them a shot for proxy shipping from Japan.

Loyalty Program FAQ

Here are our answers to your most frequently asked questions about our loyalty program. If you are looking for more information, visit our complete FAQ.

Credit can be used to make purchases and bid auctions. It cannot be used to pay for international shipping charges or shipping insurance .

For example, if you have 100,000 yen of credit and 30,000 yen of funds, like the example in the image below, you can purchase items or bid on JDirectItems Auction up to 130,000 yen.

 

Credit will be used automatically once you have exhausted your funds balance and will be treated as if you had a negative balance in your account.

No, unless you have enough ZenPoints to cover the entire international shipping fee for a parcel, you cannot ship items while having a negative balance on your account ( i.e. with zero ZenPoints or negative credit). If you do not have enough ZenPoints and you have a negative balance, you will need to repay all the credit you have used and then add sufficient funds to pay for international shipping costs.

In the same way that you have to pay for everything you bought with a credit card, you have a maximum of one month to repay the negative balance from the date of the transaction.

No, there are no fees for using the credit system. You simply need to repay the amount of credit you used before sending your parcels. You have up to one month to do so.

By joining the loyalty program, you qualify to get exclusive offers and discounts such as popular Japanese stores cashback campaigns and international shipping discounts. We will announce those special campaigns via email and SNS periodically, so make sure you activate our newsletter notifications from your account settings and follow our SNS channels to get the latest news about the exclusive offers and discounts.

Yes! You can benefit from using both the shipping discount code and your ZenPoints to reduce the shipping fees on eligible parcels. After claiming the shipping discount by entering the discount code when you pay for your parcel, your shipping cost will be further discounted based on your existing ZenPoints balance.

New to ZenMarket? Sign up now and get 500 ZenPoints!

REGISTER NOW

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