Have further questions regarding the buying process? Dive into our guide blog for more details, or contact our customer support.
1
You add or bid for your item/s
Top up with your favorite payment methods
2
We purchase from the seller
We'll notify you when your items reach ZenMarket
3
Seller ships to ZenMarket
After items arrive at our warehouse, create a parcel
4
We ship to your address
We can combine multiple items into one box
5
Unbox your items!
Don't forget to let us know how we did!
Items rated 18+ (explicit content) can be exported from Japan, but whether they can be imported into your country depends on your local customs regulations. Customs may refuse to accept the package and return it, based on the rules of your country. We strongly recommend checking your country's regulations before placing an order.
Please note that ZenMarket has no control over customs laws or regulations in any country, and we cannot intervene if an item is confiscated or destroyed. We urge you to double-check your local import restrictions before ordering.
ZenMarket only charges a ¥500 flat fee per item with no additional charges. You simply have to add funds to your ZenMarket account to pay for your items and shipping costs. Preparation, repackaging, and parcel insurance are available! Customs charges may apply for sending parcels internationally. More info on our fees here.
ZenMarket gives you access to major Japanese websites such as JDirectItems, Amazon.jp, and Rakuten, enabling you to place orders directly. Alternatively, if you have a specific Japanese website in mind, simply copy the product page link, paste it into the ZenMarket search bar, and add it to your cart. We’ll then check the price and process your order.
You can read more on how to use ZenMarket here.
Once your products are purchased online, they will be shipped from Japanese stores and sellers, and we will receive them at our warehouses in Osaka. You can then consolidate your items into a single parcel and have them shipped to your home with the shipping method of your choice. Check out more info about our shipping here.
Shopping Japan with ZenMarket offers many advantages:
You can track your orders from your ZenMarket account by going to the "My Account" section and selecting "My Orders" from the dropdown menu. There, you will find a list of all your orders with their current status and tracking information (if available).
If tracking information is available, you can click on the tracking number to view detailed tracking information from the shipping carrier's website.
Additionally, once your order is shipped, you will receive an email notification with the tracking information.
