We ship to most countries/regions. Please check shipping options for your country in our shipping fees calculator.
If no shipping methods appear for your country/region, it is unlikely we will be able to ship to your desired destination, meaning you will be unable to make use of this campaign.
Destination availability is subject to change based on the routes we are given access to by our shipping providers.
ZenMarket do not ship to any of the following destinations: Afghanistan, Belarus, Central Africa, Cuba, DR Congo, Iran, Iraq, Libya, Russia, Somalia, South Sudan, Sudan, and Syria.
ZenMarket offers various payment methods to serve customers all over the world including Mastercard, Visa, American Express Stripe, PayPal, Crypto, Wise, Bank Transfer, Google Pay, Apple Pay and many more regional options.
ZenMarket utilizes a wallet system so you can lock in favorable exchange rates at a time that suits you, as well as speed up the time you can start shopping again in the event you lose an auction. Deposited funds can be withdrawn at any time (withdrawals may take 1-2 business days to process).
*additional payment method availability depends on payment region - see the add funds page on your account for details (login required).
ZenMarket charges a flat 500 yen fee per item. Here are some examples:
Multiples of an identical item purchased in one transaction do not multiply the fee. Buy in bulk and save!
Yes, it is possible to pre-order items on Japanese sites. Please note that ZenMarket will receive the item only after the store has shipped it, which sometimes takes several weeks or even months. Therefore, we advise you to check the release and delivery dates carefully before pre-ordering items.
You can track your orders from your ZenMarket account by going to the "My Account" section and selecting "My Orders" from the dropdown menu. There, you will find a list of all your orders with their current status and tracking information (if available).
If tracking information is available, you can click on the tracking number to view detailed tracking information from the shipping carrier's website.
Additionally, once your order is shipped, you will receive an email notification with the tracking information.
All ZenMarket parcels are insured for damage or loss at no additional cost.
As we must wait for the completion of an investigation by your chosen shipping carrier to receive the insurance payout, we ask for your patience in these matters.
Watch our full tutorial and find out how to buy items from Japan and have them delivered straight to your door.
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