Once you've created your free ZenMarket account, you can add items to your cart. Click "Add to Cart" directly from ZenMarket, or copy and paste the product URL into ZenMarket's search bar if it's a Japanese URL link. Learn how ZenMarket works in our comprehensive guide.
ZenMarket only charges a ¥500 flat fee per item with no additional charges. You simply have to add funds to your ZenMarket account to pay for your items and shipping costs. Preparation, repackaging, and parcel insurance are available! Customs charges may apply for sending parcels internationally. More info on our fees here.
ZenMarket gives you access to major Japanese websites such as JDirectItems, Amazon.jp, and Rakuten, enabling you to place orders directly. Alternatively, if you have a specific Japanese website in mind, simply copy the product page link, paste it into the ZenMarket search bar, and add it to your cart. We’ll then check the price and process your order.
You can read more on how to use ZenMarket here.
Our customer service team is ready to answer all your questions in English! You can contact us quickly in your account's Messages tab (login required).
ZenMarket is a purchasing intermediary for Japan, also known as a purchasing proxy, or proxy buying service, i.e. a service that allows you to buy products from Japanese sites from home, even if you aren't in Japan.
It's worth noting that the vast majority of Japanese sites and stores do not deliver outside Japan. This is the case for Mercari, one of Japan's leading e-commerce platforms.
ZenMarket is your key to unlocking the door to all those exclusive Japanese products you can't buy any other way.
During the payment process, enter an eligible promo code and the correct payment amount will be automatically displayed for you.
If you need further assistance, please contact ZenMarket staff via the Messages Tab of your ZenMarket account.
ZenMarket stores your items for free in the warehouse for 60 days, giving you plenty of time to consolidate multiple orders into one parcel for international shipping.
If you want to store your items in our warehouse for more than 60 days, it will cost you 50 yen per day per item.
Please note that after 90 days, you must have shipped your items or they will be disposed.
Yes, it is possible to pre-order items on Japanese sites. Please note that ZenMarket will receive the item only after the store has shipped it, which sometimes takes several weeks or even months. Therefore, we advise you to check the release and delivery dates carefully before pre-ordering items.
Yes, you can withdraw the funds you added to your ZenMarket account at any time. From "My Account," click on the "Payments" tab, where you'll find a "Withdraw" button. Click it and indicate the amount in yen you wish to withdraw.
Please note that there may be transfer fees when withdrawing funds depending on the chosen payment method.
You can track your orders from your ZenMarket account by going to the "My Account" section and selecting "My Orders" from the dropdown menu. There, you will find a list of all your orders with their current status and tracking information (if available).
If tracking information is available, you can click on the tracking number to view detailed tracking information from the shipping carrier's website.
Additionally, once your order is shipped, you will receive an email notification with the tracking information.
All ZenMarket parcels are insured for damage or loss at no additional cost.
As we must wait for the completion of an investigation by your chosen shipping carrier to receive the insurance payout, we ask for your patience in these matters.
Our users have access to customer support in over 19 languages. If you have any questions, please ask them through the Messages tab in your personal account on the website ( for registered users ).
