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Have further questions regarding the buying process? Dive into our guide blog for more details, or contact our customer support.
1
You add or bid for your item/s
Top up with your favorite payment methods
2
We purchase from the seller
We'll notify you when your items reach ZenMarket
3
Seller ships to ZenMarket
After items arrive at our warehouse, create a parcel
4
We ship to your address
We can combine multiple items into one box
5
Unbox your items!
Don't forget to let us know how we did!
Once you've created your free ZenMarket account, you can add items to your cart. Click "Add to Cart" directly from ZenMarket, or copy and paste the product URL into ZenMarket's search bar if it's a Japanese URL link. Learn how ZenMarket works in our comprehensive guide.
ZenMarket only charges a ¥500 flat fee per item with no additional charges. You simply have to add funds to your ZenMarket account to pay for your items and shipping costs. Preparation, repackaging, and parcel insurance are available! Customs charges may apply for sending parcels internationally. More info on our fees here.
ZenMarket gives you access to major Japanese websites such as JDirectItems, Amazon.jp, and Rakuten, enabling you to place orders directly. Alternatively, if you have a specific Japanese website in mind, simply copy the product page link, paste it into the ZenMarket search bar, and add it to your cart. We’ll then check the price and process your order.
You can read more on how to use ZenMarket here.
ZenMarket allows you to ship your packages via several international carriers: AirMail, FedEx, UPS, DHL, EMS, or even Surface! We also allow you to pay for your purchases with your preferred payment method: PayPal, Stripe, Wise, bank transfer, in cryptocurrencies via CoinGate, and many more, depending on your country of residence!
Shopping Japan with ZenMarket offers many advantages:
We ship to most countries/regions. Please check shipping options for your country in our shipping fees calculator.
If no shipping methods appear for your country/region, it is unlikely we will be able to ship to your desired destination, meaning you will be unable to make use of this campaign.
Destination availability is subject to change based on the routes we are given access to by our shipping providers.
ZenMarket do not ship to any of the following destinations: Afghanistan, Belarus, Central Africa, Cuba, DR Congo, Iran, Iraq, Libya, Russia, Somalia, South Sudan, Sudan, and Syria.
Yes, it is possible to pre-order items on Japanese sites. Please note that ZenMarket will receive the item only after the store has shipped it, which sometimes takes several weeks or even months. Therefore, we advise you to check the release and delivery dates carefully before pre-ordering items.
Yes, you can withdraw the funds you added to your ZenMarket account at any time. From "My Account," click on the "Payments" tab, where you'll find a "Withdraw" button. Click it and indicate the amount in yen you wish to withdraw.
Please note that there may be transfer fees when withdrawing funds depending on the chosen payment method.
You can track your orders from your ZenMarket account by going to the "My Account" section and selecting "My Orders" from the dropdown menu. There, you will find a list of all your orders with their current status and tracking information (if available).
If tracking information is available, you can click on the tracking number to view detailed tracking information from the shipping carrier's website.
Additionally, once your order is shipped, you will receive an email notification with the tracking information.
All ZenMarket parcels are insured for damage or loss at no additional cost.
As we must wait for the completion of an investigation by your chosen shipping carrier to receive the insurance payout, we ask for your patience in these matters.
Our users have access to customer support in over 19 languages. If you have any questions, please ask them through the Messages tab in your personal account on the website ( for registered users ).