Shop trusted Japanese brands—clubs, tees, bags, apparel & more.
No Japanese? No problem—ZenMarket handles language & delivery for you. All you'll need is an account to start adding items to your cart, and you'll get 500 ZenPoints free!
In just 5 easy steps, you can have them delivered straight to your door. Register now and get 500 ZenPoints so you can save on international shipping costs!
Have further questions regarding the buying process? Dive into our guide blog for more details, or contact our customer support.
1
You add or bid for your item/s
Top up with your favorite payment methods
2
We purchase from the seller
We'll notify you when your items reach ZenMarket
3
Seller ships to ZenMarket
After items arrive at our warehouse, create a parcel
4
We ship to your address
We can combine multiple items into one box
5
Unbox your items!
Don't forget to let us know how we did!
ZenMarket is a purchasing intermediary for Japan, also known as a purchasing proxy, or proxy buying service, i.e. a service that allows you to buy products from Japanese sites from home, even if you aren't in Japan.
It's worth noting that the vast majority of Japanese sites and stores do not deliver outside Japan. This is the case for Mercari, one of Japan's leading e-commerce platforms.
ZenMarket is your key to unlocking the door to all those exclusive Japanese products you can't buy any other way.
Shopping Japan with ZenMarket offers many advantages:
We ship to most countries/regions. Please check shipping options for your country in our shipping fees calculator.
If no shipping methods appear for your country/region, it is unlikely we will be able to ship to your desired destination, meaning you will be unable to make use of this campaign.
Destination availability is subject to change based on the routes we are given access to by our shipping providers.
ZenMarket do not ship to any of the following destinations: Afghanistan, Belarus, Central Africa, Cuba, DR Congo, Iran, Iraq, Libya, Russia, Somalia, South Sudan, Sudan, and Syria.
ZenMarket offers various payment methods to serve customers all over the world including Mastercard, Visa, American Express Stripe, PayPal, Crypto, Wise, Bank Transfer, Google Pay, Apple Pay and many more regional options.
ZenMarket utilizes a wallet system so you can lock in favorable exchange rates at a time that suits you, as well as speed up the time you can start shopping again in the event you lose an auction. Deposited funds can be withdrawn at any time (withdrawals may take 1-2 business days to process).
*additional payment method availability depends on payment region - see the add funds page on your account for details (login required).
When shopping with ZenMarket there are many shipping options available. Whether you need an item fast, or want to balance cost, you choose the provider that works best for you. ZenMarket only works with trusted and reliable shipping partners around the world.
*Shipping method availability depends on region and product. Users can select a shipping method of their choice from eligible shipping methods for their product/region. Please check shipping options for your country in our shipping fees calculator.
During the payment process, enter an eligible promo code and the correct payment amount will be automatically displayed for you.
If you need further assistance, please contact ZenMarket staff via the Messages Tab of your ZenMarket account.
ZenMarket charges a flat 500 yen fee per item. Here are some examples:
Multiples of an identical item purchased in one transaction do not multiply the fee. Buy in bulk and save!
ZenMarket stores your items for free in the warehouse for 60 days, giving you plenty of time to consolidate multiple orders into one parcel for international shipping.
If you want to store your items in our warehouse for more than 60 days, it will cost you 50 yen per day per item.
Please note that after 90 days, you must have shipped your items or they will be disposed.
Yes, it is possible to pre-order items on Japanese sites. Please note that ZenMarket will receive the item only after the store has shipped it, which sometimes takes several weeks or even months. Therefore, we advise you to check the release and delivery dates carefully before pre-ordering items.
Yes, you can withdraw the funds you added to your ZenMarket account at any time. From "My Account," click on the "Payments" tab, where you'll find a "Withdraw" button. Click it and indicate the amount in yen you wish to withdraw.
Please note that there may be transfer fees when withdrawing funds depending on the chosen payment method.
You can track your orders from your ZenMarket account by going to the "My Account" section and selecting "My Orders" from the dropdown menu. There, you will find a list of all your orders with their current status and tracking information (if available).
If tracking information is available, you can click on the tracking number to view detailed tracking information from the shipping carrier's website.
Additionally, once your order is shipped, you will receive an email notification with the tracking information.
All ZenMarket parcels are insured for damage or loss at no additional cost.
As we must wait for the completion of an investigation by your chosen shipping carrier to receive the insurance payout, we ask for your patience in these matters.
